If you re too far away this can cause a problem with opening or closing the door.
Garage door opener rail bows down.
Second the opener should be lower.
The front of the opener should only bearly clear the door when it is at its peak going around the curved part of the track.
If it is too high then the draw bar arm that pushes the door is at too much of a down angle and instead of pushing forward it pushes more down.
Normally it s only about an inch or so.
If they look to be in good shape and you are still not sure what is causing the problem i recommend you have a qualified door technician come take a look at this.
The tracks might be bent or loose causing the rollers to bind.
My only suggestion is the ensure that the door operates properly and easily without the gdo and then re connect the door.
Also verify the antenna on the motor unit is in the proper placement.
Open the door by hand and when it is at its peak measure it and make sure the bottom of the rail clears by 1.
Go to your local home improvement store and buy some angle iron and lower the power head.
You may also need to reprogram your keypad or replace the batteries in it.
Thus the problem with the opener moving and the door not.
Also check the rollers.
Disconnect the door from the opener trolley and open and close it manually.
Firstly check that you re using it within the range required for your opener.
See the section in your manual titled position the opener when the door is fully opened the opener rail should be max 2 above the edge of the top section.
Every opener i ve ever seen or installed has a slight slope from the end of the rail back to the motor.
My gdo rail bows slightly when opening and closing as well.